Where is my package?
You can check the location of your package by entering the tracking number (which you received in the email for your order) at the following link: https://www.royalmail.com/track-your-item#/
To view all your orders, you can log in to your account and select MY ORDERS.
- WHERE DO I GET THE TRACKING NUMBER?
The tracking number of your package is sent by email, where we inform you about the shipment and delivery of your package. The tracking number is also included in all messages sent by the Royam mail delivery service.
Package tracking link: https://www.royalmail.com/track-your-item#/
- HOW DO YOU SEND PACKAGES?
For delivering the packages we use the Royal Mail delivery service. The courier will deliver the package to the address you wrote down when ordering. Packages are delivered on working days. If you are not at the address when the package is delivered, you will receive all the information you need to pick up the package (in your mailbox or by e-mail or SMS).
- I HAVE PROBLEMS WITH THE DELIVERY, WHAT CAN I DO?
For assistance regarding delivery, you can contact Royal Mail by phone: 03457 950 950
We are also available at: [email protected] We will be happy to help you resolve the issue and make sure you get your package as soon as possible.
- WHAT ARE THE DELIVERY COSTS?
For orders up to 50 £ the delivery cost is 4,90 £.
For orders over 50 £ delivery is free.
- DAMAGED PRODUCTS WERE DELIVERED
When receiving the package, if you notice that your package is damaged, you must give a note. Then send us the details (including photos) on [email protected] within 14 days of receiving the package. We will verify if you are eligible for replacement with new products and provide instructions accordingly.
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